# Last edited on 2014-07-27 22:58:29 by stolfilocal
# POSTED TO "New Official AMT Thread"

[quote author=Biomech link=topic=569769.msg8058047#msg8058047 date=1406506981]
AMT, you NEED to not respond in kind to insults, or you will NEVER turn your rep around. This is friendly advice, believe it or not. It's a mistake you keep making. Customers can be as unreasonable as they are capable of, and you MUST NOT EVER respond in kind. It's a shitty deal, but it's the way life is. 

I am glad that you've found an avenue to make your clients whole. That's all I ever hoped for after things went south. Please take the opportunity to hit reset as best you can. I frankly would highly recommend selling your company, cutting your losses and letting someone who's rep has not been tarnished start it over. It would probably work best for all involved. 

That being said, this is not unrecoverable. If you make NO promises until you have equipment in hand, and do NOT take pre orders, and then follow through a bit better than you DO promise, you'll come back and look good. 
[/quote]
This may be the most sensible post in this thread yet...

On the other hand, at this point customers cannot trust anything about the company that is not backed by solid evidence. Photos and testimonials from other customers, unfortunately, are not solid evidence of anything.   Photos can be misleading even without being outright lies, and "customer testimonials" may come from the company, or from customers who felt necessary to lie in order to improve their chances.   Didn't the company just state that it was "punishing" a poster for his criticisms by moving his claim to the end of the queue?

The company claims that it wants to restore its reputation, but, as @Biomech well noted,  insulting and threatening customers only damages it more.  No matter how quickly the backlog will be cleared, the customers will still have suffered large losses, and the company will still be guilty of thoses losses.  They have all the right to be angry, and write negative reviews, while the company has no right to be cocky.  But posing as victims of their victims is a standard ruse of scammers...

The refusal to produce tracking numbers (with a bizarre excuse of fear of "trouble makers") is another image buster. If the backlog is being cleared, why not publish the list of all the orders, with tracking numbers, and their status?