Reference

Notes

Copyright notice

In order for Panorama C/C++ to apply both the regular C++ compiler and the GNU C++ compiler (g++) and to meet certain customer requirements, one module from the GNU C++ compiler has been modified and used with GNU’s copyright notice. The modified module is free, but it can only work with ISA’s preprocessor ISACPP. ISACPP is now available for OEM.

Troubleshooting

Panorama’s license manager (pano_lm_daemon) is busy initializing.

Wait 3 minutes and try again.

After pano_lm_daemon is started, you must wait 3 minutes before starting Panorama. When the license manager is started, it first issues licenses to Panorama programs that are already running. This will take up to 3 minutes. Afterwards, the license manager will respond to new requests for licenses.

Panorama’s license manager (pano_lm_daemon) is not responding.

Server may be down.

Panorama and pano_lm_daemon are two separate programs. pano_lm_daemon is the license manager daemon, which controls the number of Panorama programs that are allowed to run concurrently. To start Panorama, pano_lm_daemon must be running first. Check whether pano_lm_daemon is running: use the command “ps -aux” to list all processes currently running; then see if pano_lm_daemon is among those listed. If Panorama is installed on a server, be sure you are checking to see if pano_lm_daemon is running on the server.

Cannot find key file /usr/panorama/panokey

  1. Confirm that the files panokey and panodkey exist in directory /usr/panorama.

  2. Check the log file (pano_lm.log) for more information. If "Authorization failure" is logged as the reason for not finding the panokey file, a new set of keys must be issued. Authorization failures occur when the pano_lm_daemon is running on the wrong machine. Any changes to the configuration of your system in the system file /etc/hosts may have an impact on the validity of your keys.

  3. In the log file, if the pathname of the key file does not match the pathname in the error message, kill the license manager daemon and restart it. Use the command "ps -aux" to get the PID of pano_lm_daemon. Then use the command "kill -9 PID" to terminate pano_lm_daemon. Restart the license manager daemon using the -k option to specify the key path:

    pano_lm_daemon -l pano_lm.log -k /usr/panorama

License for "panokey" has expired.

Unable to obtain "panokey" license.

License has expired.

Usually Panorama is licensed for a 30day evaluation period. After the license expires, an extension may be authorized by your sales representative.

The sendto() system call has failed.

Network or system error!

Unable to obtain "panokey" license.

The sendto() system call has failed.

Unable to obtain "panokey" license.

The socket() open system call has failed.

Free up some resources and try again.

These problems are caused by a lack of resources (usually memory). Free up some resources, stop unnecessary processes, close unnecessary windows, and try again.

Unable to obtain "panokey" license.

Fraudulent license manager (pano_lm_daemon) found.

Another vendor’s license manager has responded to Panorama’s request for a license. Ask an ISA sales representative for a special version of Panorama.

Warning: Cannot load font ‘isafont’ (Font Package).

panokey Cannot open isafont, Exiting Panorama.

The window manager cannot find the isafont. If you have installed Panorama correctly, this error will not occur. Verify that you are running from a workstation that has Panorama properly installed and that your user account also has Panorama installed.


back to Table of Contents